Company Policy
Our business operates as an e-commerce company with multiple departments, each dedicated to serving a certain target market with products. Engel Empire Device Department is one of them; we sell smartphones among other things to come . We use reputable shipping companies to deliver our goods by air and sea from Asia to you. To provide you with a flawless experience, user-friendly interface, with durable material, we worked together with certified and approved manufacturer. While we deliver high-quality service and goods to you, we hope to receive a lot of love and support from you. In the meanwhile, improving our devices will be greatly aided by hearing from you on how to make them better. Please don't think we are any other firms; we are merely a tiny company that offers devices to you. For your convenience, we have we ship right to your door step depending on your location.
Refund/Exchange Policy: Standard Return Policy There are a few important things to keep in mind when returning a product you purchased online from Engel Empire Department :
> You have 14 calendar days to return an item from the date you received it.
Device Shipping Policy Engel Empire .
> If you have purchased any devices from any other ecommerce or retail traditional store we will not accept returns.
> If the device is damaged we will not accept any returns.
> if you received a damaged item due to shipping we will accept returns but you must follow the guide to shipping returns.
Please ensure that the item you're returning is repackaged with all the
Cords
Adapters
Documentation that were included when you received it.
> Back up your device.
> Disable security features.
> Sign out of any cloud services.
> Remove all passwords and user locks.
> Erase all personal data like contacts, photos, and videos.
> Remove any accessories or memory cards.
> Reset the device to factory settings.
> Remove your SIM.
> You must pay for your shipping fees
> Contact us to confirm Call 1868-291-0513 to validate your return/exchange eligibility.
> Ensure the product meets the return criteria stated above. If eligible, ship the product back to us within 10 days of contacting us.
> After your device has been returned If return or exchange is eligible Your return will be processed and your account charges adjusted within 4 weeks of the device being received by Engel
> If your return or exchange is ineligible : Your device will be returned to you.
>If Engel determines that the device received has damages that are not covered under the manufacturer's warranty, or has a hardware lock that Engel cannot remove, you will be charged applicable device charges (plus applicable taxes), and the device that you sent us will be returned to you.
Device Shipping Policy
Device shipping policy
Returning your device (via shipment) Make sure:
> You’ve done a master reset on the device to erase all content
> Removed all passcodes or hardware locks Other device-specific locks are removed
> Place device and all included accessories and manuals into the original or comparable box, including bubble wrap or newspaper to protect the contents.
> Affix to the outside of the package the self-adhesive
> Return shipping label enclosed with your device.
> Record the tracking number from the Return shipping label.
> You can track your package
> Drop off the package at the nearest DHL
> Contact us for more information
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